Top Business Phone Systems & VoIP Brands by AI Visibility in United States

Nextiva holds clear GEO leadership in the US Business Phone Systems & VoIP market (Enterprise & Corporate Services) with 100% Visibility. However, Avg Response Position (lower indicates superior AI recommendation prominence) reveals Dialpad (#1.2) as the consistent leader in top-of-mind recall. Strong contenders 8x8 (#3.8) and RingCentral (#4.8), both at 83.3% visibility, frequently secure high-ranking AI mentions, often surpassing Nextiva's #6.0 in recommendation cycles.

Zoom Phone (83.3% visibility, #6.8) maintains broad presence but less prominent AI placement. Microsoft Teams (50%, #2.33) and Ooma (33.3%, #2.0) achieve remarkably high recommendation positions despite lower visibility, suggesting effective targeted GEO. Second-tier players like Grasshopper (50%, #8.33) and Vonage (33.3%, #7.50) face significant challenges in broad AI recognition and prominent recommendations, underscoring the critical need for enhanced GEO strategies to boost competitive standing.

Rank Brand Name Share of Voice Avg Position
#1 Microsoft Teams Phone
100%
#3.33
#2 8x8 XCaaS
100%
#3.50
#3 RingCentral
100%
#4.67
#4 Nextiva
100%
#6.00
#5 Zoom Phone
100%
#6.67
#6 Dialpad
83%
#1.20
#7 Cisco Webex Calling
67%
#6.00
#8 Vonage
50%
#6.67
#9 Grasshopper
50%
#8.33
#10 Ooma
33%
#2.00

Methodology & Metrics Definition:

  • Share of Voice (SOV): The percentage of AI search evaluation cycles where the brand was explicitly cited or recommended.
  • Avg Position: The average order of appearance in AI response lists (closer to #1.00 indicates top-of-mind priority).
  • Evaluated AI Models: Benchmark evaluations are conducted across OpenAI ChatGPT and Google Gemini.

Monthly data generated via Altovista AI Visibility Intelligence. Last Updated: July 24, 2026