Last Updated: April 8, 2026
At Altovista, we are committed to providing high-fidelity, custom-researched generative search intelligence. Because our services involve significant manual analysis, proprietary prompt engineering, and dedicated computational resources, we maintain a strict refund policy.
1. No Refunds on Subscriptions
All subscription payments for our managed service plans (Monthly and Yearly) are final. We do not offer full or partial refunds for any billing cycles that have already been processed.
This policy is in place because your subscription immediately initiates our custom intelligence gathering process, including:
- Manual Prompt Engineering: Our analysts build custom matrices specific to your brand and competitors.
- API & Data Costs: We incur immediate costs to pull real-time data from generative engine architectures.
- Analyst Time: A significant portion of the value is delivered through the human-led synthesis of your initial baseline report.
2. Cancellation Policy
While we do not offer refunds, you have full control over your subscription. You may cancel your plan at any time through your billing portal or by contacting us. Upon cancellation:
- You will retain access to your intelligence dashboards and reports until the end of your current paid billing period.
- You will not be charged for any subsequent billing cycles.
3. We Are Here to Help
We want to ensure you select the right intelligence tier for your brand’s needs. If you have any questions about our methodology, the specific Answer Engines we track, or which plan best fits your enterprise scope, we strongly encourage you to Contact Us or request a Free AI Visibility Audit before you subscribe.
4. Exceptional Circumstances
In the rare event of a technical service failure where we are unable to deliver your reports for an extended period, we will work with you to provide a service credit or a pro-rated adjustment at our sole discretion.