Top Business Phone Systems & VoIP Brands by AI Visibility in Canada

In Canadian B2B VoIP for Enterprise, 8x8 and RingCentral dominate visibility at 100%, consistently appearing in AI recommendations. 8x8 (Avg. #3.17) marginally outperforms RingCentral (Avg. #4.17) in average position. Critically, lower positioning signifies superior top-of-mind recall by consistently leading the AI's recommendation arrays. Dialpad (66.7% visibility) achieves an impressive Avg. #1.50. Microsoft Teams (core platform, 33.3% visibility) leads with a perfect Avg. #1.00, demonstrating exceptional ability to head AI recommendation arrays.

The secondary competitive tier includes Zoom Phone (66.7% visibility, Avg. #6.75) and Grasshopper (50%, Avg. #6.67). Cisco Webex (50%, Avg. #7.67) and Microsoft Teams Phone System (50%, Avg. #8.33) trail. Vonage and Nextiva, with 33.3% visibility and average positions between #4.00-#5.50, define the long-tail. Their constrained visibility and higher average positions highlight the imperative for targeted generative engine optimization strategies to enhance consistent AI recognition and elevate market standing.

Rank Brand Name Share of Voice Avg Position
#1 8x8 XCaaS
100%
#3.17
#2 RingCentral
100%
#4.17
#3 Microsoft Teams Phone
83%
#5.40
#4 Dialpad
67%
#1.50
#5 Zoom Phone
67%
#6.75
#6 Grasshopper
50%
#6.67
#7 Cisco Webex Calling
50%
#7.67
#8 Telus Business Phone
33%
#2.50
#9 Vonage
33%
#4.00
#10 Bell Business Phone
33%
#4.50

Methodology & Metrics Definition:

  • Share of Voice (SOV): The percentage of AI search evaluation cycles where the brand was explicitly cited or recommended.
  • Avg Position: The average order of appearance in AI response lists (closer to #1.00 indicates top-of-mind priority).
  • Evaluated AI Models: Benchmark evaluations are conducted across OpenAI ChatGPT and Google Gemini.

Monthly data generated via Altovista AI Visibility Intelligence. Last Updated: July 23, 2026