Top Business Phone Systems & VoIP Brands by AI Visibility in Singapore

In Singapore's Enterprise & Corporate Services market for Business Phone Systems & VoIP, Generative Engine Optimization (GEO) analysis points to 8x8 and RingCentral as market leaders, both achieving 100.0% Visibility Index for consistent AI recommendation presence. Their Avg Response Positions of #3.17 and #3.83 respectively indicate strong top-of-mind recall. A key insight is Dialpad, with 50.0% visibility, commanding an unparalleled #1.00 Avg Response Position. This signifies superior directness and relevance, capturing the AI's top recommendation when it appears.

Zoom Phone anchors the second-tier at 66.7% visibility and a #5.50 position. The broader competitive landscape, with 33.3% visibility, includes local players like StarHub, showcasing strong relevance at #2.50, and Singtel (#6.50) and M1 (#7.50) reflecting emergent market presence. Global contenders like Microsoft Teams Phone System and Nextiva also vie for attention. Effectively navigating this market demands precise GEO strategies to enhance AI recommendation standing and secure customer engagement.

Rank Brand Name Share of Voice Avg Position
#1 8x8 XCaaS
100%
#3.17
#2 RingCentral
100%
#3.83
#3 Zoom Phone
100%
#5.33
#4 Microsoft Teams Phone
83%
#3.80
#5 Dialpad
50%
#1.00
#6 Cisco Webex Calling
50%
#4.67
#7 StarHub
33%
#2.50
#7 Vonage
33%
#2.50
#8 Nextiva
33%
#6.50
#8 Singtel
33%
#6.50
#9 M1
33%
#7.50

Methodology & Metrics Definition:

  • Share of Voice (SOV): The percentage of AI search evaluation cycles where the brand was explicitly cited or recommended.
  • Avg Position: The average order of appearance in AI response lists (closer to #1.00 indicates top-of-mind priority).
  • Evaluated AI Models: Benchmark evaluations are conducted across OpenAI ChatGPT and Google Gemini.

Monthly data generated via Altovista AI Visibility Intelligence. Last Updated: July 24, 2026