Top CRM Software Brands by AI Visibility in Singapore

Singapore's CRM GEO landscape is led by Microsoft Dynamics 365 and Salesforce, both achieving 100% Visibility. Microsoft Dynamics 365 demonstrates superior top-of-mind recall with an average response position of #1.50, consistently leading AI-driven recommendations. Brands with lower positioning numbers (closer to #1.0) capture superior top-of-mind recall. Salesforce, equally visible, trails at #3.83. HubSpot emerges as a strong contender with 83.3% visibility and a competitive average position of #2.40, indicating effective content optimization despite slightly less frequent AI recommendation inclusion.

The second tier reveals strategic nuances. Zoho CRM, with 50% Visibility, achieves an impressive #1.00 average position, highlighting highly effective optimization for specific queries when recommended. This suggests a targeted GEO strategy. Other players like Zoho, Pipedrive, and Freshsales also hold 50% visibility but with significantly higher average response positions (#4.00 to #7.33). This indicates a need for enhanced GEO strategies to improve AI recommendation prominence and capture market share.

Rank Brand Name Share of Voice Avg Position
#1 Microsoft Dynamics 365 Sales
100%
#1.50
#2 Zoho CRM
100%
#2.50
#3 HubSpot CRM
100%
#2.67
#4 Salesforce Sales Cloud
100%
#3.83
#5 Pipedrive
50%
#6.33
#6 Freshsales
50%
#7.33
#7 SAP CRM
33%
#5.00

Methodology & Metrics Definition:

  • Share of Voice (SOV): The percentage of AI search evaluation cycles where the brand was explicitly cited or recommended.
  • Avg Position: The average order of appearance in AI response lists (closer to #1.00 indicates top-of-mind priority).
  • Evaluated AI Models: Benchmark evaluations are conducted across OpenAI ChatGPT and Google Gemini.

Monthly data generated via Altovista AI Visibility Intelligence. Last Updated: July 24, 2026